Privacy Policy — Connect Now Tech
Effective date: July 17, 2026 Last updated: July 23, 2026
1. Who we are
Connect Now Tech (“Connect Now Tech,” “CNT,” “we,” “us,” or “our”) builds websites and AI chat automation for businesses. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit connectnowtech.com, message our Facebook Page, or interact with our AI chat assistant on our website or Messenger.
We are the data controller for personal information collected through our own website and Facebook Page. For contact details, see Section 12.
2. Scope
This policy covers information collected through:
- Our website, connectnowtech.com
- Our website chat widget and AI assistant
- Our Facebook Page and Facebook Messenger conversations
- Emails, forms, and calls you send us
It does not cover third-party websites or services we link to, which have their own privacy policies.
3. Information we collect
Information you give us directly:
- Your name, email address, phone number, and business name
- The content of messages you send us via the website chat, Messenger, contact forms, or email
- Any details you share while asking about our services or requesting a consultation
Information collected automatically:
- Basic usage data (pages visited, approximate location, device/browser type) via cookies and similar technologies
- Chat metadata such as timestamps and the channel you contacted us on
Information from Facebook / Meta:
- When you message our Facebook Page, Meta provides us your public profile name, profile picture, and the messages you send, so we can respond. We do not receive your Facebook password or private data you haven’t shared with us.
4. How we use your information
We use personal information to:
- Respond to your inquiries and provide customer support 24/7 (including via our AI assistant)
- Capture and qualify leads, and follow up about our services
- Schedule and conduct consultations
- Operate, maintain, and improve our website and chat automation
- Send you information or offers you’ve requested or consented to receive
- Comply with legal obligations
We process your information based on your consent, our legitimate business interests (such as responding to and following up on inquiries), and where necessary to fulfill a service you’ve requested, consistent with the Data Privacy Act.
5. AI chat automation — how it works
Our website and Messenger conversations are handled by an AI assistant. You should know that:
- Your messages are processed by AI to generate helpful replies, drawing on our published business information.
- Conversations may be reviewed by a member of our team for quality, follow-up, and support, and a human can take over the chat at any time.
- To power the AI, message content is processed by trusted third-party AI and infrastructure providers on our behalf (see Section 6). We do not sell your conversations, and we instruct these providers to use your data only to provide the service to us.
- Please don’t share sensitive personal information (such as passwords, government ID numbers, health, or financial account details) in chat. For anything sensitive, we’ll arrange a secure channel.
6. How we share your information
We do not sell your personal information. We share it only with:
- Service providers / processors who help us operate, including our website hosting provider, our AI model provider, and our customer-messaging platform. These providers process data solely on our instructions.
- Meta/Facebook, as necessary to deliver and receive Messenger conversations, subject to Meta’s own policies.
- Legal and safety recipients, where required by law, court order, or to protect our rights, users, or the public.
- Business transfers, if we’re ever involved in a merger, acquisition, or sale of assets, in which case we’ll notify you of any change.
7. International data transfers
Some of our service providers store or process data on servers located outside the Philippines (for example, our hosting is in the European Union and our AI provider operates internationally). When we transfer personal information abroad, we take reasonable steps to ensure it receives a level of protection consistent with the Data Privacy Act.
8. Data retention
We keep personal information only as long as needed for the purposes described here — typically for the duration of our relationship with you and a reasonable period afterward for follow-up, recordkeeping, and legal compliance — after which we delete or anonymize it. You may request deletion sooner (see Section 10).
9. Your rights
Under the Philippine Data Privacy Act, you have the right to:
- Be informed about how your data is processed
- Access the personal information we hold about you
- Correct inaccurate or outdated information
- Object to or withdraw consent for certain processing
- Request deletion or blocking of your information
- Data portability, where applicable
- Lodge a complaint with the National Privacy Commission (NPC) at privacy.gov.ph
To exercise any of these rights, contact us using the details in Section 12.
10. How to request data deletion
You can ask us to delete the personal information and chat history we hold about you at any time:
- Email us at support@connectnowtech.com with the subject line “Data Deletion Request,” or
- Message our Facebook Page with the words “delete my data,” or
- Use the contact form at connectnowtech.com/#contact-us.
Please tell us the name and channel (website or Facebook) you used so we can locate your records. We’ll process verified requests within a reasonable time and confirm once done. For Messenger data, you may also manage or remove ConnectNow Tech’s access via your Facebook Settings → Business Integrations.
11. Cookies
Our website uses cookies and similar technologies to keep the site working, remember preferences, and understand usage. You can control cookies through your browser settings; disabling some cookies may affect how the site works.
12. Children’s privacy
Our website and services are intended for businesses and adults (18+). We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us and we’ll delete it.
13. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is 100% secure, but we work to protect your information and review our practices regularly.
14. Changes to this policy
We may update this Privacy Policy from time to time. We’ll post the updated version here and revise the “Last updated” date. Significant changes will be highlighted where appropriate.
15. Contact us
For questions, requests, or complaints about this policy or your personal information:
ConnectNow Tech Support Email: support@connectnowtech.com Phone / Viber: (+63) 966 413 6158 Facebook Page: https://www.facebook.com/profile.php?id=61591773065026 Address: Talisay, Cebu, Philippines